Last updated: May 2026
These terms govern your use of ForgeFox, operated by Richard Hickman trading as ForgeFox, United Kingdom. By subscribing you agree to these terms.
ForgeFox provides a booking and business management platform for independent wellness operators on a subscription basis. We provide the platform — you are responsible for your business, your clients and your compliance with applicable laws.
Additional locations are billed monthly at £5 per location per month, added to your existing subscription. Locations can be added or removed at any time. Additions are charged pro-rata for the remainder of the current billing period. Removals take effect at the end of the current billing period — no partial month refunds on removed locations.
New subscribers receive a 14-day free trial. No charge is made until the trial ends. You can cancel before the trial ends with no charge. After the trial your chosen plan is billed automatically.
You own your customer data. ForgeFox processes it on your behalf as a data processor. You can export all your data at any time. On cancellation we provide an automatic data export and delete your data within 90 days.
In Salon Hub arrangements, each practitioner sub-account holder is the data controller for their own client data under UK GDPR. The salon master account holder (data controller for room and rental data) does not have access to practitioner client records, booking details or financial data. ForgeFox acts as data processor for all parties. Practitioners are responsible for their own privacy notices to their clients and their own GDPR compliance.
We aim for 99.9% uptime but do not guarantee uninterrupted service. We are not liable for losses caused by downtime, bugs or service interruptions. In the event of planned maintenance we will provide advance notice where possible.
Our liability to you is limited to the amount you paid us in the 30 days prior to the claim. We are not liable for lost revenue, lost bookings, or any indirect or consequential losses.
If we discontinue ForgeFox we will provide a minimum of 90 days notice, keep the platform running during that period, provide a full data export to every operator, and refund any prepaid subscription fees pro-rata.
We may update these terms. We will notify active subscribers by email with 30 days notice of material changes. Continued use after that date constitutes acceptance of the updated terms.
These terms are governed by the laws of England and Wales.
info@forgefox.uk
ForgeFox, United Kingdom