Last updated: September 2026
These terms govern your use of ForgeFox, operated by ForgeFox Ltd, a company registered in England and Wales (company no. 17271363). Registered office: 124 City Road, London, EC1V 2NX. By subscribing you agree to these terms.
ForgeFox provides a booking and business management platform for independent wellness operators on a subscription basis. We provide the platform — you are responsible for your business, your clients and your compliance with applicable laws.
New subscribers receive a 14-day money-back guarantee on their first paid month. Your chosen plan is billed up-front at signup. If you cancel within 14 days of your first charge, we refund the first month in full — no questions asked. Cancellations after day 14 take effect at the end of the current billing period and are not refundable. The guarantee covers the subscription fee only; third-party processing fees (e.g. Stripe or Square charges on bookings you took) are not refundable through ForgeFox.
From time to time we offer a reduced price, for example a founding-member price or a discounted plan. When we do:
We keep improving ForgeFox, so the features in each plan may change. We may add features, improve or replace existing ones, or move features between plans. If we remove a feature you actively use from your plan, or move it to a more expensive plan, we will give you at least 30 days’ notice by email, and you can cancel before the change takes effect. Features marked “coming soon” are plans, not commitments, and aren’t part of what you pay for until they are released.
Where we help you set up or move over from another booking system (for example importing your customer list, or recreating your sessions, prices and waiver), we do this free of charge and with reasonable care. Please check the imported data and settings before you go live: we rely on the export your previous provider gives us and can’t guarantee it is complete or accurate. Bookings, memberships, packages and gift certificates held in your previous system stay your responsibility to honour, and payment subscriptions held with another provider can’t be moved; members will need to re-join through ForgeFox.
If a subscription payment fails, we will let you know and retry it. If it is still unpaid 14 days after we first tell you, we may pause access to your dashboard and booking page until the payment is made. Your data is kept while your account is paused, and our normal cancellation and deletion terms apply if you cancel.
You are the data controller for your customers’ information, and some ForgeFox features only work fairly if you tell your customers about them. If you use ForgeFox, you must:
Our Data Processing Agreement sets out how we process your customers’ data on your behalf, and forms part of these terms.
You own your customer data. ForgeFox processes it on your behalf as a data processor under our Data Processing Agreement. Where your activity collects special category data (such as health or medical information in waivers), you remain the data controller and are responsible for the lawful basis and any explicit consent required under Article 9 UK GDPR. You can export all your data at any time. On cancellation we provide an automatic data export and take your booking page offline. We keep your account for 30 days after it closes, in case you change your mind, and then permanently delete or anonymise your data and your customers’ personal data. We keep financial records (payments, invoices and your acceptance of these terms) for 6 years from the end of the financial year they relate to, for HMRC and company-law purposes, with customers’ names and contact details removed. We keep your customers’ signed waivers for 6 years after the booking date or, if signed for someone under 18, until they turn 21, whichever is later, so you can deal with any legal claim, and then delete them. See clause 10 of the Data Processing Agreement.
We aim for 99.9% uptime but do not guarantee uninterrupted service. We are not liable for losses caused by downtime, bugs or service interruptions. In the event of planned maintenance we will provide advance notice where possible.
Our liability to you is limited to the amount you paid us in the 30 days prior to the claim. We are not liable for lost revenue, lost bookings, or any indirect or consequential losses.
If we discontinue ForgeFox we will provide a minimum of 90 days notice, keep the platform running during that period, provide a full data export to every operator, and refund any prepaid subscription fees pro-rata.
We may update these terms. We will notify active subscribers by email with 30 days notice of material changes. Continued use after that date constitutes acceptance of the updated terms.
These terms are governed by the laws of England and Wales.
info@forgefox.uk
ForgeFox Ltd, 124 City Road, London, EC1V 2NX, United Kingdom